Effective Date: September 6, 2023

At Bocah Indonesia, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy explains how we collect, use, disclose and protect the information we collect during your interactions with our clinic. By using our services, you provide consent to the practices described in this Privacy Policy.

Information Collection:
1.1 Personal Information: We may collect personal information, including your name, contact details, date of birth, medical history, genetic information and financial information. We collect this information through various channels, such as face-to-face consultations, online forms, telephone conversations, and correspondence.

1.2 Sensitive Information: As an IVF clinic, we understand the sensitivity of the information we handle. We may collect sensitive information regarding your health, medical conditions, reproductive history, and genetic information. We treat this information with great care and ensure its confidentiality.

1.3 Third Party Information: In some cases, we may collect information about you from third parties, such as referring physicians, medical laboratories, or health insurance providers. We will obtain your consent or ensure that third parties have obtained appropriate consent before sharing such information with us.

Use of Information:
2.1 Provision of Services: We use the information collected to provide you with the best medical care, including but not limited to diagnosis, treatment, and monitoring your fertility or reproductive health. This includes sharing information with our medical personnel, staff, and authorized service providers involved in your care.

2.2 Communications: We may use your contact information to communicate with you regarding appointment reminders, test results, treatment options, educational materials, and other relevant information regarding your care. You have the right not to receive non-essential communications.

2.3 Research and Statistics: We may anonymize and aggregate your information for research purposes, statistical analysis, quality improvement, or educational purposes. Your personal identity will remain confidential in such cases.

2.4 Legal Obligations: We may use and disclose your information as required by applicable law, regulation or legal process. This may include cooperating with law enforcement agencies, complying with court orders, or protecting our legal rights.

Information Security:
3.1 Security Measures: We use reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. These measures include physical, technical, and administrative safeguards, such as encryption, access controls, secure storage, and staff training.

3.2 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. When the information is no longer needed, we will securely delete or anonymize it.

Sharing information:
4.1 Permitted Disclosures: We may share your personal information with third parties, including healthcare providers, laboratories and fertility-related service providers, to provide comprehensive care. These entities are contractually obligated to protect the privacy and security of your information.

4.2 Consent: We will obtain your explicit consent before disclosing your personal information for purposes other than those described in this Privacy Policy, unless permitted or required by law.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of our clinic, your personal information may be transferred to the acquiring entity, subject to their compliance with this Privacy Policy.

Your Rights:
5.1 Access and Correction: You have the right to access and update your personal information, subject to legal restrictions. We will endeavor to ensure the accuracy and completeness of your information.

5.2 Withdrawal of Consent: You may withdraw your consent to the collection, use or disclosure of your personal information at any time, unless such collection, use or disclosure is required by law.

5.3 Complaints: If you have any concerns about the handling of your personal information or believe that your privacy rights have been violated, please contact us using the information provided below. We will promptly investigate and address your concerns.

Contact us:
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please feel free to do so.